Terms of service

Terms and Conditions

These terms apply to repair, diagnosis, courier and technical support services provided by Art Electronics, Unit 4, 180 Wood Street, Rugby, CV21 2YX.

1. Repair assessment and approval

We assess devices and provide a repair recommendation and price before carrying out paid repair work. A £20 diagnostic assessment may apply where the fault is not known in advance. If you approve the repair, the £20 is deducted from the repair price. If you do not proceed, you receive a transferable £20 voucher towards a future repair with Art Electronics.

2. No successful repair

Where a paid repair is not successful, we do not charge a repair fee. The diagnostic assessment, parts already approved and any agreed third-party or courier charges remain payable where applicable.

3. Customer approval and parts

We may need to order parts. Repair times are estimates and can change depending on parts availability, device condition and the complexity of the fault. We will contact you before carrying out work that is different from the approved quote.

4. Warranty

Completed repairs include a 30-day warranty for the work carried out. The warranty does not cover accidental, impact, liquid or physical damage, misuse, tampering, unrelated faults or normal wear. The warranty remedy is normally a further assessment and, where appropriate, a repair of the original fault.

5. Data and passwords

You are responsible for backing up your data and removing confidential information where possible. We take reasonable care, but cannot guarantee that data will be preserved during repair. Please provide passwords only when necessary for testing.

6. Collection and identification

Please bring your collection receipt. If it is unavailable, we may ask for the phone number recorded on the repair, a description of the fault and the agreed price before releasing the device.

7. Water-damaged devices

Bring water-damaged devices to us as soon as possible. Do not charge, switch on or dry them with a hairdryer. We cannot guarantee recovery of liquid-damaged devices.

8. Courier repairs

Courier collection is arranged after contact by email. Customers must package devices securely and provide accurate contact and delivery details. Courier charges and transit risks are explained before collection.

9. Uncollected devices

Please collect your device when we notify you that it is ready. If a device remains uncollected, we will try to contact you using the details provided and may charge reasonable storage or handling costs where permitted.

10. Your legal rights

Nothing in these terms limits your statutory rights as a consumer or excludes liability that cannot legally be excluded.

11. Contact

Art Electronics, Unit 4, 180 Wood Street, Rugby, CV21 2YX. Phone: 07756 813933. Email: info@artelectronics.co.uk.