Refund policy

Repair and Refund Policy

We explain the recommended repair and price before carrying out paid work. Your statutory consumer rights are not affected by this policy.

Diagnosis

Some faults require a £20 diagnostic assessment. If you approve the repair, the £20 is deducted from the repair price. If you do not proceed, you receive a transferable £20 voucher towards a future repair with Art Electronics.

Repair approval and cancellations

Once you approve a repair, we may order parts or begin work. If parts have been ordered specifically for your device, those costs may be payable. We will explain any applicable charge before proceeding.

No successful repair

Where a paid repair is not successful, we do not charge a repair fee. The agreed diagnostic assessment, approved parts and courier charges remain payable where applicable.

Warranty

Completed repairs include a 30-day warranty for the work carried out. It does not cover accidental, impact, liquid or physical damage, misuse, tampering, unrelated faults or normal wear.

Refunds

Refunds are assessed case by case and will be made where required by law. Contact us with your repair ID and details of the issue so we can review it.

Contact

Art Electronics, Unit 4, 180 Wood Street, Rugby, CV21 2YX. Phone: 07756 813933. Email: info@artelectronics.co.uk.