Shipping policy

Courier Repairs

We do not provide domestic outcall repairs. Courier collection is arranged after you contact us through the Courier form. We will email you to confirm the device, collection details, packaging requirements, price and next steps.

Packaging

Customers must package devices securely and remove personal accessories unless they are needed for diagnosis. Do not send chargers or accessories unless requested.

Transit

Courier charges, collection times and any available cover are explained before collection. Please provide accurate contact and delivery details. We are not responsible for delays caused by the courier or inaccurate information supplied by the customer.

Return

After the repair or assessment, we will explain collection or return arrangements by email. Any return charge is confirmed before dispatch.

These terms do not affect your statutory rights.